SINGAPORE, Oct. 26, 2026 (GLOBE NEWSWIRE) -- EngageLab, an AI-first customer engagement platform, today announced its partnership with CoinW, one of the world's leading cryptocurrency trading platforms. Founded in 2017, CoinW provides a one-stop, intelligent trading experience for users worldwide. CoinW is integrating EngageLab’s AppPush, OTP, and Email capabilities into its transaction messaging infrastructure to support secure and reliable communications for its global user base.
CoinW serves users across global markets and relies on the timely delivery of market alerts, transaction confirmations, and account authentication messages. For a digital asset platform, reliable delivery of market alerts, transaction confirmations, and authentication messages is essential to the user experience. CoinW selected EngageLab to support three communication needs: app notifications, OTP delivery, and transaction-related email communications.
Supporting Secure App Notifications with AppPush
EngageLab’s AppPush delivers secure and reliable in-app notifications for CoinW. EngageLab supports the delivery of trading alerts and account updates to CoinW users across international markets.
Strengthening OTP Delivery Resilience
EngageLab’s OTP solution supports continuity in CoinW's login and transaction verification messaging. By facilitating the secure delivery of authentication codes, EngageLab strengthens CoinW's messaging resilience. This capability helps support reliable account access and smooth transaction processes for users across global markets.
Supporting Transactional Email Communications
Complementing its omnichannel delivery capabilities, EngageLab's Email solution handles high-volume transactional messaging. Its email delivery infrastructure support CoinW in sending timely account notifications and service updates to their users.
Through this collaboration, EngageLab continues to support secure and reliable customer communications for Web3 and FinTech businesses operating across global markets.
About EngageLab
EngageLab is an AI-first customer engagement platform that helps you build stronger customer relationships with AI agents, unified customer data, and reliable delivery across channels.
EngageLab's global customers include Dhgate, HelloRide, The Consejo Nacional Electoral (CNE) of Ecuador, J&T Cargo, Blurams and many more.
For more information, please contact: marketing@engagelab.com
